Our voiding functionality allows you to remove items that have been incorrectly added to an open sale. If you wish to remove items from a completed sale, please see our support guide on Processing a Refund.
There are two different types of voids within VestiPOS:
- Soft Voids - When an item has been voided before the sale has been saved. In this instance the item would not have been printed on any order slips.
- Hard Voids - When an item has been voided after the sale has been saved. The item would have been printed on any configured order slips.
- Soft Voids can be performed by all users
- Hard Voids require the "Full Void Control" access flag on the staff account
Tracking voids is a good way to monitor EPOS usage within your business. You can use it to identify users who may require additional training and/or investigate suspicious behaviour. There are three reports which show void's:
Report: Voids (By Line)
Description: Shows a line by line breakdown of all voids within a given time period. Useful for investigating suspicious behaviour.
Notes: If the Sent to Order Printer column is YES then it is a Hard Void.
Report: Staff Voids
Description: Shows a line by line breakdown of all voids within a given time period. Useful for identifying high void usage. Individual high soft voids may indicate additional EPOS training required. Global high soft voids may indicate button layout issues.
Notes: Hard and soft voids are separated into their own columns.
Report: Advanced Report
Description: You can identify voided items in the SaleItems worksheet of the Advanced Report. Identify voided items by the Voided At column having a date/time value set. Soft Voids are where the Voided Batch column matches the Batch column (i.e. the item was voided in the same batch that it was added to the sale).