There are times when a customer wants to return an item and a refund is required. This guide will explain the steps to processing a refund.

Finding the sale

  1. Tap the 'Quick Pad' icon.
  2. Tap the 'Sales List' button.

  3. Select the sale you wish to refund.Top Tip: If you sale isn't showing in your recent sales list you can enter the sale number in the search bar to location it.
  4. Tap the 'Refund' button.

  5. Select the items you wish to return and tap the 'Proceed To Refund' button.

  6. If you are exchanging items you can now add any new items to the sale.
  7. Tap the 'Add Payment' button and process the payment as normal.

  8. A new receipt will be issued for the customer upon completion of the refund.

Refunding Discounts

If your sale included a discount, you'll also need to apply a discount to the refund. 

To do this perform these steps after tapping the 'Proceed To Refund' button:

  1. Tap the functions [OOO] button
  2. Tap the Add Discount button
  3. Tap the Fixed button
  4. Enter the discount amount
  5. Tap the +/- button to negate the discount
  6. Tap the the Confirm button